Delivery Information
8 Delivery and ownership of the goods
8 a) Viking Tables tries to ensure that all goods are delivered in a prompt and timely manner. However, from time to time it is possible that shipping and other factors outside our control may result in delays. Viking Tables does not accept any liability for loss or damage suffered by anyone as a result of any such delays.
8 b) The date of dispatch will be emailed to the Customer’s email address nominated in their Order and is reasonably estimated by Viking Tables and is subject to change with notice given. Where scheduled dispatch of a Product is delayed, customers will be notified by e-mail at the e-mail address nominated in their Order.
8 c) Viking Tables will not dispatch Goods to PO box addresses.
8 d) Title and risk in the Goods pass to the customer on signing for delivery of the Goods.
8 e) Viking Tables reserves the right to charge a delivery cancellation fee, if imposed by couriers, for Deliveries cancelled by the customer within 48 hours of the scheduled delivery date. This fee covers costs associated with extra handling and re-warehousing of the already picked and loaded product/s.
8 f) Where a customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be voided.
8 g) Viking Tables is not responsible for the delivery times of Goods. Once Goods have been dispatched, it is the customer's responsibility to liaise with Viking Tables in relation to date of delivery and to make themselves available to take delivery during business hours. Any information provided by Viking Tables is done so in good faith and will not guarantee the accuracy of such information.
9 Conditions of Delivery or Store Pickup (Click & Collect):
9 a) The cost of Delivery is to the front door of your home. Should you require your furniture to be placed inside on the ground floor, at the discretion of our delivery drivers, they may do so whilst exercising all due care. DELIVERY DOES NOT INCLUDE ASSEMBLY OR REMOVAL OF PACKAGING. We accept no responsibility for damages incurred to the customer's premises whereby difficult access may have led to damage being incurred. Drivers will not be responsible to bring goods inside a residence if they deem there to be improper/restricted access. It is your responsibility to check measurements to ensure your goods will fit in intended areas. We are not responsible for goods that have not been measured and subsequently do not fit where intended. No exact delivery time can be provided. Should details change prior to delivery it is up to you to advise us. In the event that nobody is home to receive your delivery, or a delivery is cancelled on the day of delivery, you will be subject to pay the delivery change or cancellation fee imposed by the freight/courier company unless an 'authority to leave' the goods in an undercover location is given. Our sub contracted couriers require your room/s to be ready and clear with sufficient access on delivery of your furniture. It is your responsibility to forewarn us of any challenges such as narrow stairs, steep driveways, elevators and partly built homes. Notice to cancel or reschedule a delivery must be received outside of 48 hours before the delivery date otherwise a delivery fee will be charged.
9 b) Store Pickups (Click & Collect): Customers electing to pick up their goods must do so within 7 days of notification unless stated differently on email notification. Storage fees of $50 per week will apply after this time. Be sure of having an adequate transport vehicle. Viking Tables is not responsible for any damage that may subsequently occur as a result of incorrect transportation. Once the goods have been collected from the Store, Viking Tables accepts no responsibility for damaged goods.
Pickup from store storage: We will contact you about your personal pickup.
Courier: We will contact you about delivery options and costs.
Courier 50 km: We offer free delivery within 50 km from our storage.